Last Updated: March 28, 2025
1. Introduction
CyberMeds (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy
explains how we collect, use, disclose, and safeguard your information when you use the
CyberMeds mobile application (“App”).
This policy has been designed to comply with:
- Data Privacy Act of 2012 (RA 10173)
- Apple App Store Guidelines
- Google Play Store Developer Program Policies
- Google Play Data safety section requirements
- FDA Regulations
- International data protection standards
2. Information We Collect
2.1 Information You Provide Directly
When you use our App, we collect the following information that you provide:
- Account Information: Name, email address, phone number, and password (encrypted)
- Profile Information: Delivery addresses, profile picture (optional)
- Health Information: Prescription information, medication history, and health conditions
- Transaction Information: Order history, payment methods (we do not store complete
payment card numbers) - User Content: Product reviews, ratings, and feedback
- Communication Data: Customer service inquiries and correspondence
2.2 Information Collected Automatically
- Device Information: Device model, operating system version, unique device identifiers,
and IP address - Usage Data: How you interact with our App, including browsing behavior, features used,
and time spent - Location Information: Approximate location (if you grant permission) to find nearby
pharmacies and estimate delivery times
3. How We Use Your Information
3.1 Primary Purposes
We use your information for the following essential purposes:
- Processing and fulfilling medication orders
- Verifying and validating medical prescriptions
- Creating and managing your account
- Providing customer support
- Delivering products to your specified address
- Processing payments for purchases
- Sending transaction confirmations and order updates
3.2 Secondary Purposes
With your explicit consent, we may also use your information for:
- Sending promotional offers and newsletters (opt-in required)
- Personalizing your shopping experience based on your preferences
- Improving our App’s functionality and user experience
- Analyzing usage patterns to enhance our services
- Conducting market research and analytics
- Detecting and preventing fraudulent activities
4. User Choices and Control
4.1 Privacy Settings
You can manage your privacy preferences directly within the App under “Privacy Settings”
where you can:
- Update or correct your personal information
- Choose which notifications you receive
- Opt-out of marketing communications
- Control which data is used for personalization
- Request deletion of your account and associated data
4.2 Device Permissions
The App will request the following permissions, all of which are optional but may limit
functionality if not granted:
- Camera: Used only for scanning prescriptions
- Photo Library: Used only for uploading prescription images
- Location: Used only for pharmacy location and delivery estimation
- Notifications: Used for order updates and promotional messages (if opted-in)
You can change these permissions at any time in your device settings.
5. Data Sharing and Disclosure
5.1 Service Providers
We share information with third-party service providers only as necessary to provide our
services:
- Payment processors (for transaction processing)
- Delivery partners (for medication delivery)
- Cloud service providers (for secure data storage)
- Healthcare professionals (for prescription verification)
5.2 Legal Requirements
We may disclose your information when required by law:
- In response to legal requests from public and government authorities
- To comply with regulatory obligations
- To protect our rights, privacy, safety, or property
- To detect, prevent, or address fraud and security issues
5.3 Business Transfers
If CyberMeds is involved in a merger, acquisition, or sale of assets, your information may be
transferred as part of that transaction. We will notify you via email and/or a prominent notice on
our App of any change in ownership or uses of your personal information.
5.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do
so.
5.5 Data Safety Information
In accordance with Google Play’s Data Safety section requirements, we provide clear
information about:
- What data we collect
- Whether this data is encrypted in transit and at rest
- Whether you can request data deletion
- Whether the data is shared with third parties
- How the data is used (app functionality, personalization, etc.)
6. Data Security
6.1 Security Measures
We implement industry-standard security measures to protect your personal information:
- End-to-end encryption for all data transmissions
- Secure storage with encryption at rest for sensitive information
- Access controls and authentication for all systems
- Regular security audits and vulnerability testing
- Compliance with healthcare data security standards
6.2 Data Retention
We retain your information only as long as necessary:
- Account information: Until you delete your account
- Transaction records: 7 years (as required by financial regulations)
- Prescription data: As required by applicable healthcare laws
- Usage data: 24 months for analytics purposes
6.3 Data Breach Procedures
In the event of a data breach that compromises your personal information:
- We will notify you via email within 72 hours
- We will inform relevant authorities as required by law
- We will provide information about the breach and steps you can take to protect yourself
7. Children’s Privacy
Our App is not intended for use by individuals under 18 years of age. We do not knowingly
collect personal information from children. If we learn that we have collected personal
information from a child, we will take steps to delete that information as soon as possible.
8. International Data Transfers
Your information is primarily stored and processed in the Philippines. If we transfer your data to
other countries:
- We ensure appropriate safeguards are in place
- We comply with applicable data transfer laws
- We implement measures to ensure a similar level of protection
9. Your Privacy Rights
Under applicable laws, you have the right to:
- Access your personal information
- Correct inaccuracies in your personal information
- Delete your personal information
- Restrict or object to certain processing of your information
- Data portability (receive your data in a structured, commonly used format)
- Withdraw consent at any time (where processing is based on consent)
To exercise these rights, please contact us using the information in Section 12.
10. Third-Party Links and Services
Our App may contain links to third-party websites or services that are not owned or controlled by
CyberMeds. We have no control over and assume no responsibility for the content, privacy
policies, or practices of any third-party websites or services. We strongly advise you to review
the privacy policy of any third-party service you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Sending an email to the address you’ve provided
- Displaying a notice in the App
The date of the latest revision will be indicated at the top of the policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please
contact us at:
Email: [email protected]
Phone: +632.8252.4028
Address:
Unit 203 M1 Central,
E. Rodriguez Sr. ave, cor Matimyas st.,
Brgy. Don Manuel, Quezon City, Philippines
13. Platform-Specific Provisions
13.1 Google Play Store Compliance
- We comply with Google Play’s Developer Distribution Agreement
- Our data collection practices are accurately represented in the Google Play Data Safety
section - We do not use sensitive permissions for purposes unrelated to app functionality
- We adhere to Google Play’s Families Policy and Developer Program Policies
13.2 Apple App Store Compliance
- We comply with Apple’s App Store Review Guidelines
- We implement App Tracking Transparency when applicable
- We provide clear privacy-focused permission requests with purpose strings
- We maintain data minimization and transparency principles
14. Consent
By using the CyberMeds App, you consent to our Privacy Policy and agree to its terms. If you
do not agree with this policy, please do not use our App.